Privacy Policy
This privacy policy describes how Emirates Mobile Solutions collects, uses, and protects information gathered from users of our online platform. We are committed to safeguarding your privacy and ensuring the security of your personal data in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and relevant laws in the United Arab Emirates.
Information Collection and Use
We collect information to provide and improve our services to you. The types of information we may collect include:
Personal Identification Information: Information you voluntarily provide when you use our site, such as when you create an account, place an order, subscribe to a newsletter, respond to a survey, or contact us. This may include your name, billing address, shipping address, and contact details you provide for service-related purposes.
Payment Information: While we process orders, payment details are typically handled by third-party payment processors. We do not store sensitive payment card information on our servers.
Technical and Usage Data: Information automatically collected when you access or use our service. This includes your Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Cookie Data: Information collected through cookies and similar tracking technologies as detailed in the "Cookies" section below.
We use the collected information for various purposes:
To provide and maintain our service.
To process and fulfill orders and transactions.
To manage your account.
To provide customer support.
To notify you about changes to our service.
To allow you to participate in interactive features when you choose to do so.
To monitor the usage of our service.
To detect, prevent, and address technical issues.
To provide you with news, special offers, and general information about other goods, services, and events we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
Consent: We may process your data based on your consent, which you can withdraw at any time.
Legal obligation: Processing is necessary for compliance with a legal obligation.
Legitimate interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your fundamental rights do not override those interests.
Data Sharing and Disclosure
We may share your personal data with third parties in certain situations:
Service Providers: We may share your data with trusted third parties who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are obligated to protect your information.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different privacy policy.
Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To protect our rights, property, or safety, or that of our users or the public.
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, or as required by law. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
Data Security
The security of your data is important to us. We implement appropriate technical and organizational measures designed to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. If you are located outside the United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to the United Arab Emirates and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
Cookies
Our site uses cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Children's Privacy
Our service is not intended for use by individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain data protection rights. These include:
- The right to access, update, or delete the information we have on you.
- The right of rectification: You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object: You have the right to object to our processing of your personal data.
- The right of restriction: You have the right to request that we restrict the processing of your personal information.
- The right to data portability: You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us in writing using the address provided below.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
Contact Us
If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us by writing to:
Emirates Mobile Solutions
1405 Bay Square, Building 13,
Business Bay,
Dubai,
Dubai, 500872
UAE